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Terms & Privacy Policy - Colombo Hotels|Colombo City Hotel|Hotels in Colombo Sri Lanka|Star class Hotel Colombo

Reserve Your Stay

Airport pickup


“RATES ON WEB SITE INCLUDES ALL GOVERNMENT TAXES + SERVICES CHARGES ( NO HIDDEN CHARGES)”



Terms & Privacy Policy

Terms and Conditions.

  • Our check-in time is at 2.00 p.m. Early arrival requests are based on the availability of serviced rooms on the day of arrival.
  • Our departure time is at 12 noon (Late check-out fees may apply)- All reservations have to be paid in full at the time of booking.
  • Prices are given in US Dollars and are on a per room and per night basis.
  • Prices and availability are subject to change.
  • All rates are inclusive of taxes and service charges, The total rate may change, if the tax percentage is revised by the government of Sri Lanka.

Cancellation Policy

Any cancellation should be informed 1 week prior to arrival date for refunds to be effected. Any cancellations or NO SHOW thereafter will not be entertained for any refunds

Privacy Policy

Colombo City Hotel is committed to protecting any personal information that you may provide to us and we do not capture them without your knowledge or your permission. Please read this Privacy Policy carefully as it explains what information we collects from you and how we use this information.

What information do we collect?

  • Whenever you make a hotel reservation on our site we collect data that are required to to make the reservation, which includes your name, contact details (phone no & email), billing address, room details as well as arrival and departure dates.
  • We do not store you credit card details in our database, however we do store your transaction status which is required to complete the reservation and process refunds when necessary.

What do we do with the information we collect?

  • We will use your personal details to process your reservation, respond to your enquiries, and inform you of the status of your reservation.
  • We will also use the information which we collect to help us to administer our website, improve the usefulness and effectiveness of our website, to personalise your experience on our website, to help you log on in future and to continue to use our website.
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information, we are entitled do so.

Any questions?

  • You may ask to see your stored personal data at any time. You also have the right to correct, delete or (in the case of incorrect data) bar such data.
  • Questions regarding this policy should be directed to us via email or regular post to the addresses mentioned here.
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